services

Residential Installations
High Speed Data including PC
Telephony & Voice over IP
HDTV, VOD, and PVR
Core video and disconnects
Networking & Wireless
Burials and boring
PC and network service calls
Collections and retention		 Commercial Installations
High Speed Data
Network integration
Wireless & server configuration
Voice over IP
Network and server maintenance
And most importantly -
A smiling face that greets
your customer at the door.
Technicians
Employee based workforce – No 1099’s
Customer service experience
Detailed background checks
PC and network certifications
Paid installation training
Health and life benefits
Company provided tools
Random drug testing
Late-model vehicles
Uniform service
Radio dispatched 		Training
Initial Training for New Technicians
Basic cable theory
Installation techniques
Troubleshooting
PC and network configuration
VCR and audio system setup
Tool usage and maintenance
Safety and ladder handling
Customer relations and communications
Paperwork and billing
Management Level Inspections
Periodic inspection of material usage
Corporate verification of invoicing
Corporate traveling audit team
Safety and insurance director 		Quality Assurance Technician Level Inspections
10% - Follow-up phone surveys
20% - Work orders are field inspected
30% - New residential installs
100% - New commercial installs
100% - Paperwork checked daily
100% - New techs for first 90 days
Open MSO access to all reports

Continuing Education
Training classes offered
Safety and new product seminars